The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GP’s and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Pauline Needham – Practice Manager
Reception / Administration
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquirers. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the doctors and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquirers, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.